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VoIP · Networking · IT infrastructureWritten quote firstNo uptime promiseRemote support worldwide
Vantage-ARSVANTAGE-ARS

Published rates

See the price before you say yes.

Remote help starts at R690 an hour. On-site help starts at R805 an hour. Both are in South African rand. VAT is added only when the written quote says so.

Labour is charged by the hour. Quoted work gets a fixed figure once the site, the devices and the scope are known. Managed services have a fixed scope and a fixed price, are produced from our own records, and are remote only. Nothing in the managed group is a monitoring service, an uptime promise or a contractual service level.

01

Labour

Charged by time. A written quote states the hours and the VAT treatment.

  • Remote technical support

    Troubleshoot one VoIP, network, or infrastructure issue and document findings.

    Worldwide remote. 30-minute minimum, then 15-minute increments. Final quote states VAT treatment.

    R690 / hour

  • On-site technical support

    Diagnose and resolve an in-scope VoIP, network, or infrastructure issue at the customer site.

    Worldwide by arrangement. Two-hour minimum. Travel and local costs quoted before booking.

    R805 / hour

  • After-hours support

    Work agreed outside the published normal-hours window.

    1.5× labour. On-site R1,207.50 / hour. By appointment. Not an emergency response guarantee.

    R1,035 / hour remote

  • Initial remote assessment

    Up to 60 minutes to establish the issue, risks, and likely next action.

    Remains chargeable unless a written follow-on quote explicitly credits it.

    R690

  • VoIP fault diagnosis and call-quality review

    Check endpoint and network symptoms and the call-path information the customer can provide.

    On-site R805 / hour. Labour only. No carrier access or restoration guarantee.

    R690 / hour remote

02

Quoted work

A fixed figure only after the site, the devices, and the scope are known.

  • Site survey and written recommendation

    On-site discovery, current-state notes, constraints, and a priced recommendation.

    Two-hour minimum plus approved travel. Drawings, certification, and third-party fees excluded unless listed.

    R805 / hour

  • Network setup or configuration

    Router, switch, Wi-Fi, VLAN, addressing, or basic connectivity configuration.

    Typical small-job estimate only. Fixed fee after device count, access, topology, and acceptance checks. Hardware and travel extra.

    R1,380–R3,450

  • Structured network point

    Install and test one cable point, up to 20 m from the hub, where site conditions permit.

    Labour only. Cable, conduit, drilling, patch panel, ceiling access, and remedial building work quoted separately.

    R805 / point

  • Hosted PBX / SIP design and migration plan

    Requirements, extension and channel sizing, routing plan, number-porting checklist, and an implementation quote.

    Fixed scope after discovery. Carrier, licence, usage, numbers, handsets, and porting are third-party and itemised.

    R805 / hour

  • VoIP / PBX installation and configuration

    Configure a customer-approved hosted or on-premises phone system, extensions, routing, and agreed tests.

    R805 / hour on-site or R690 / hour remote. Fixed project quote after survey. Unsupported platforms excluded.

    From R690 / hour

  • IT infrastructure assessment

    Review a defined set of existing network and IT components and provide a prioritised findings report.

    R805 / hour on-site or R690 / hour remote. Two-hour minimum on-site. Penetration testing and compliance certification excluded.

    From R690 / hour

  • IT infrastructure implementation

    A defined server, network, connectivity, or infrastructure change with rollback and acceptance steps.

    By work location. Fixed quote after discovery. Hardware, licences, vendor fees, and out-of-scope remediation separated.

    R690–R805 / hour

03

Managed services

Fixed scope, fixed price, produced from our own records. Remote only.

  • Managed support plan

    Remote support on a monthly plan, with the triage, the reporting and the invoicing handled for you.

    8 included remote hours a month, a managed service report every month, and a quarterly infrastructure review. On-site work, hardware and third-party costs are excluded. Not a 24/7 cover and not an uptime promise.

    R2,750 / month

  • Remote health and spend watch

    A written watch over open faults, our measured response times, and everything invoiced to you, every month.

    Delivered from our own records. Remote only. Covers the accounts and work we have recorded for you. Not a monitoring service and not a service-level agreement.

    R990 / month

  • Service report

    A written account of the faults raised, quotes issued and invoices raised in a period.

    One report per order, compiled from our records. Reports on work already done; it does not include any new work.

    R690

  • Billing and rate compliance audit

    Every invoice we issued you in a period, checked line by line against this published rate card.

    One audit per order. We report anything that does not reconcile; nothing is adjusted without your agreement. Supplier and carrier invoices are excluded.

    R1,150

  • Infrastructure documentation and handover pack

    Your network and phone estate as we have recorded it: faults fixed, changes made, and what is still open.

    One pack per order, built from our records. Not a site survey, and it does not document equipment or cabling we have never seen.

    R1,380

  • Business continuity plan

    The failure points we have actually recorded for you, the order to recover them in, and the gaps we can see.

    One plan per order, built from your recorded fault history. Not a formal disaster recovery plan and not a compliance certification.

    R1,725

  • Service level and response review

    How the faults raised in a period were actually handled, measured against our own written response targets.

    One review per order. Our response targets are working targets we measure ourselves against, not a contractual service level, and we do not sell them as one.

    R690

04

Outside the labour rate

These are not included in any rate above.

  • Hardware, software, and carrier services

    Third-party products or services needed for an approved job.

    Not included in labour. Itemised in advance. Founder and customer approval precede commitment.

    Supplier quotation

  • Travel

    Travel to an approved site.

    Disclosed before booking. International travel, accommodation, visas, and local expenses quoted separately.

    Agreed cost

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