Does this form create a new quote or refund?

No. It records a matter for review. No refund, cancellation, or price change is created here.

Can I use this for a new job?

Use the enquiry form from the homepage if you need a written quote for new work.

Do I need to include passwords or access keys?

No. Please do not include credentials, card numbers, or private credentials in any message.

Customer service

Already a customer? This is the right place.

Tell us about a fault, a job already underway, or a complaint. We may send a short acknowledgement. It does not refund anything, cancel work, or change a price.

What this desk does: Records the matter for a person to review.
What it does not do: No refund, no new price, and no contract from this form.
New work: Use the enquiry form if you need a quote.

A fault

Something stopped. Say what it was doing, and what it does now.

Work in progress

Ask where an agreed job stands. This does not change the quote.

A complaint

Say what went wrong. A refund or a credit is not decided on this form.

Need a quick check?

Before you send the desk a note

Include what stopped working, when it started, and what you have already tried.
Add the customer or site name so the team can trace the work quickly.
Keep the message factual. Avoid passwords, remote access keys, or payment details.