How work runs
Remote first. Quoted first. Tested after.
Every job follows the same path: understand the fault, fix the price in writing, then do the agreed work. Monthly managed plans are offered at a fixed published price, and there is still no live monitoring of your estate, no uptime promise and no contractual service level — just defined work with a way to check it.
01
Diagnose remotely first
Endpoint and network symptoms plus the call-path information you can provide. Many faults are narrowed down without a site visit.
02
Quote in writing
Scope, hours, travel and VAT treatment fixed on the quote. Nothing starts until you accept it.
03
Configure and test
Approved systems are configured and tested against agreed checks, with a short completion note.
Where this applies
Four lines of work
Managed services run monthly or as a one-off written report. Everything on the managed side is remote only, fixed in price, and produced from our own records.
01
VoIP & telecoms
When calls drop, sound goes one way, or handsets will not register, the fault is usually in the phone, the network betwe…
02
Networking
Slow or patchy Wi-Fi, devices that cannot see each other, or a network that grew without a plan. We configure what you h…
03
IT infrastructure
The servers, connectivity and supporting setup your business depends on. We review a defined set of components, tell you…
04
Managed services
Not every job should need a ticket and a chase. The managed plan is remote support time each month, a written report on …