05
Cloud & email
Cloud mail and identity are easy to set up and hard to keep tidy. We work on the tenant you already have: users, groups, shared mailboxes, mail flow, authentication and the administrator access around them.
Sound familiar?
- Mail that is delayed, rejected or lands in spam
- A new starter, leaver or shared mailbox to configure
- MFA, password resets or administrator access that needs repair
- Mail flow rules that nobody can explain any more
- A tenant that grew without a naming or access plan
How the work runs
01
Check the tenant and the domain
We look at the records, mail flow, authentication and the access you can lawfully provide. We do not ask for passwords in a message.
02
Fix or change what was agreed
The written quote names the users, mailboxes, rules and checks in scope. Licence and vendor fees are separate.
03
Test and hand over
Agreed checks are run after the change, and the result is recorded in the completion note.
Prices
South African rand. VAT is added only if the written quote says so. Full rate sheet.
Cloud and email administration
Administer customer-approved Microsoft 365, Google Workspace or email security settings, mail flow, users, groups and shared mailboxes.
Remote only. 30-minute minimum, then 15-minute increments. Licences, vendor support and mailbox data recovery are excluded.
R690 / hour
Remote technical support
Troubleshoot one VoIP, network, or infrastructure issue and document findings.
Worldwide remote. 30-minute minimum, then 15-minute increments. Final quote states VAT treatment.
R690 / hour
Security baseline review
Review identity, email authentication, endpoint protection, administrator access and backup readiness against a written baseline, with a prioritised findings report.
One review per order, remote. Not penetration testing, not forensic work and not a compliance certification.
R1,725
Not in the labour rate
- Microsoft 365, Google Workspace or other licence fees
- Mailbox data recovery and vendor-side restoration guarantees
- Vendor support that only the provider can give
- A 24/7 response or an uptime promise
Questions
Signal desk
Tell us what stopped.
A few sentences are enough. You get a written quote before anyone starts, and asking does not commit you to anything.
01
VoIP & telecoms
Dropped calls, one-way audio and handsets that will not register. Remote VoIP fault diagnosis from R690 an hour, with a written quote before work starts.
02
Networking
Router, switch, Wi-Fi and VLAN configuration, structured network points and network faults. Small-job estimates from R1,380, fixed after a written quote.
03
IT infrastructure
Server, network and connectivity reviews and defined infrastructure changes with rollback steps. From R690 an hour remote, fixed after discovery.
04
Managed services
Monthly remote support, a written report every month and a quarterly review. The managed support plan is R2,750 a month, remote only, with no uptime promise.
06
Security & continuity
A written review of identity, email authentication, administrator access, endpoint protection and backup readiness. Fixed from R1,380, with no penetration testing.
07
Backup & recovery
A written review of what is backed up, what has been tested, and what is missing. Fixed R1,380. No data recovery guarantee and no monitoring promise.